RETURN POLICY

Gametime Pro Shop return policy allows returns within 14 days of receiving your item.

RETURN

To qualify for a return, your item must be in its original condition: unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

REFUND
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we approved your return, please contact us at info@gametimeproshop.com.

AUTHORIZED RETURN

To initiate an authorized return, please contact us at info@gametimeproshop.com. Items sent back without prior email confirmation and acknowledgment from Customer Service will not be accepted. Please note that customers are responsible for pre-paying shipping fees for returns. Send all return shipments to the following address:

ATTENTION: RETURN DEPARTMENT

Gametime Pro Shop Factory Store

3015 E. New York Street

Suite A2-124

Aurora, IL 60504 

You can always contact us for any return questions at info@gametimeproshop.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We also do not accept returns for custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.